Cru Help – help@cru.org

Okta Help

Similar to The Key/Relay, Okta is a same-sign-on system for an increasing number of Cru ministry-related systems and websites.

HelpDucks

A swiftly growing repository for documentation on several applications used by Cru staff members.

Google Help

Google Mail, Google Hangouts, Google Meet, Google Drive, Docs, Sheets, Slides, etc.

MPDX Help

MPDX is a tool to help you accelerate the process of connecting with people as you build and maintain your team of financial ministry partners.

NetSuite Self-Help

NetSuite software is an online service that enables companies to manage all key business processes in a single system.

The Key/Relay Help

The Key (aka Relay) is a same-sign-on system for a large number of Cru ministry-related systems and websites.

Zoom Help

Simplified video conferencing across (nearly) any device.

Digital Academy Help

The /DigitalAcademy is an online portal where people get equipped with the knowledge, skills and empowerment needed to become effective digital strategists.

Other Help

Request additional NetSuite Help

Full name*
Email*
Subject*
Description*
File
Max. file size: 98 MB.

Request access to Lake Hart Systems

For PeopleSoft Financial Access, complete this form instead.

For additional PeopleSoft HR Access, complete this form instead.
Full name:*
Email address:*
Phone Number:*
Ministry and Location:*
My Supervisor's Name:*
My Supervisor's Email Address:*
My Supervisor's Phone Number:
My request is for:*
- For Myself
- For Someone Else
I need to:*
- Obtain Access
- Change Access
Give me the same access as this coworker:
For this application(s): (Select all that apply)
- Connect & Care (Siebel)
- VPN (Virtual Private Network)
- Lake Hart Desktop Phone
The type of PSFIN needed:*
- Inquire
- Data Entry
- Run Queries
- Download reports via the web
- Run my own via nVision (training is required)
The type of PSHR access needed:
- Personal records
- Payroll
- Query Rights
Remove my access to:
- Personal records
- Payroll
- Query Rights
I need this custom page information:
- Online ACOS access
- MPD Coach access
I need Recruiting Information access to:
- Interviewer access
- Recruiter access
- N/A
I need this level of Job Information access:
- Basic
- Advanced
- N/A
I need this level of Personal Information access:
- Basic
- Advanced
- N/A
I need this level of Update Rights:
- Read Only
- Read & Update
Affected Accounts:
- Supported staff members
- Hourly/Salaried staff members
I need this level of Query Rights:
- Run only
- Run and Write
- N/A
This is the type of access I need and what I would like to be able to do:
I need this type of Staff account inquiry:
- Personal staff account
- Department wide
I need this Department: (Campus Region)
I need the Staff Account Analysis report?
- Yes
Need Staff Account Analysis for this group:
Do you have a belly button, or just a belly with buttons?
Phone
This field is for validation purposes and should be left unchanged.

Request help for FamilyLife Web or Mobile, and platorms

For maintenance needs that require a programmer or developer for FamilyLife Web or Mobile, please fill out this form.

If your team needs graphic design or social media support on FamilyLife platforms, please complete the Social Media Work Request form.

Request other Help

The Help Desk is available by phone at +1 407 826 2948 Monday thru Friday, 13:00 – 22:00 UTC, but you can also send us a note at any time using the form below.

Name*
First name Last name
Email*
What may we assist you with?*
Email
This field is for validation purposes and should be left unchanged.